Frequently Asked Questions

Walk-ins are always welcome, but we recommend booking ahead so we can be sure to accommodate you. Book online with the Book Now button, or call us at 202-621-7037.

Yes. Every haircut includes a wash and style, so you'll leave finished and polished. You only need to book a separate blow dry if you'd like styling without a haircut.

The prices on our Services page are starting points. Final pricing can vary based on your hair's length, density, and structure, especially for color and highlighting. Services marked "+" vary by these factors, and your stylist will confirm pricing during your consultation.

We ask for at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice may be charged up to 100% of the service, and no-shows are charged the full price. You'll receive a confirmation message by text and email 48 hours before your appointment. Full details are on our Salon Policies page.

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Claude responded: Please arrive on time, and ideally about 10 minutes early so we have time for your consultation, since construction and street parking can be challenging at ti…

Please arrive on time, and ideally about 10 minutes early so we have time for your consultation, since construction and street parking can be challenging at times. We'll always try to accommodate you, but arrivals more than 10 minutes late may forfeit the appointment. See our Salon Policies page for details.

Gratuities can't be added to credit card payments. We're happy to accept tips in cash or through your stylist's Venmo.

Yes, a valid credit card is required on file to secure all bookings. You won't be charged unless a cancellation or no-show fee applies.

Yes. Complimentary consultations are available by appointment for any service. If you're considering a big change, booking color for the first time, or just not sure what you need, this is the perfect place to start. There's no charge and no obligation, and we allocate 15 minutes for your consultation.

We want you to love your experience. If something isn't right, let us know at the time of your service or within 24 hours and we'll make any adjustments. We don't offer monetary refunds on products or services.

We use and retail Davines, a family-owned, Certified B Corp haircare line from Parma, Italy, known for organic, sustainable, salon-grade formulas. Learn more on our [Davines Experience page], and ask your stylist for a personalized at-home routine.

We're at 2314 18th Street NW, 1st floor, in the heart of Adams Morgan. Street parking is available on 18th Street via ParkMobile. The neighborhood is busy, so allow a little extra time to park. See our Contact page for more.

Tuesday to Friday: 11am to 7pm. Saturday: 9am to 5pm.
Closed Sunday and Monday.